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Shipping Policy
Introduction
We are committed to ensuring a reliable, transparent, and seamless shipping experience for our customers. This Shipping Policy outlines the terms related to shipping charges, delivery timelines, and associated refund procedures.
1. Shipping Charges
To maintain operational efficiency and ensure a high-quality delivery experience, a shipping fee may be applied under the following conditions:
Contact Us If you have any questions or concerns regarding your shipment, please reach out to us at contact@indie-studio.com or call us at +91 7290023300. We are available Monday – Saturday; 9:30 AM – 6:00 PM IST. Our team will be happy to assist you!
- Standard Shipping Fee: A minimum fee will be applied to all orders calculated based on delivery location.
- Discounts and Promotions: Shipping charges are calculated based on the final order value after the application of all discounts, promotional codes, or other adjustments.
- Shipping fees will be refunded in the following cases:
- Entire order is undelivered or lost ➤ Shipping fee will be refunded
- Entire order is cancelled by customer ➤ Shipping fee will be refunded
- Order is partially cancelled ➤ Shipping fee will not be refunded
- Product(s) returned post-delivery ➤ Shipping fee will not be refunded
- Account flagged under Fair Usage terms ➤ Shipping fee will not be refunded
- We offer one complimentary exchange per customer; any additional exchanges or returns incur a ₹250 freight charge (this free exchange does not apply to sale‐period purchases). All first‐time returns also carry a ₹250 freight fee.
- Exchange orders are not returnable but may be exchanged again with applicable charges on request. Such requests can be requested directly through www.indie-studio.com.
- During sale periods, we provide only exchanges or gift cards—no refunds or free exchanges; a ₹250 freight charge applies, and gift‐card refunds are net of that charge; post‐sale exchanges will be charged at the original, non‐discounted price. Reverse pickup depends on service availability at your pin code. To qualify for return, items must be unused, in original packaging with tags intact.
- Exchanges, gift cards, and coupon codes are issued only after we receive and inspect the returned item.
- If you exchange for a lower‐value product, the difference is refunded as store credit, gift card, or coupon code; for a higher‐value exchange, the balance is payable via COD, net banking, or store credit. Certain items are non‐returnable/non‐exchangeable.
- Coupon codes and gift cards expire 60 days after issuance. Any disputes over non‐delivery or incorrect products must be raised within 48 hours of receipt. International orders are not eligible for returns or exchanges.
- Be excluded from shipping and platform fee refunds
- Have their return/exchange privileges temporarily restricted
- Be subject to account review or limitation
- Orders are typically processed and dispatched within 1–3 business days.
- Standard delivery timelines range from 7 – 14 business days, depending on the delivery location.
- Tracking information is provided for all orders, and returns or exchanges can be initiated directly on our website. For full details, please visit www.indie-studio.com or consult our Return & Exchange Policy.
- A written description of the issue
- Clear photographs of the package, including all sides
- Images of the product(s) received (if applicable)
- USD 30
- GBP 30
- SGD 40
- AED 100
- Do not use the item(s) until the claim is resolved.
- Retain all original packaging for at least 4 days post-delivery.
- Failure to report the issue within 72 hours or to provide requested evidence may result in claim ineligibility
Contact Us If you have any questions or concerns regarding your shipment, please reach out to us at contact@indie-studio.com or call us at +91 7290023300. We are available Monday – Saturday; 9:30 AM – 6:00 PM IST. Our team will be happy to assist you!
