1. Introduction

We are committed to ensuring a reliable, transparent, and seamless shipping experience for our customers. This Shipping Policy outlines the terms related to shipping charges, delivery timelines, and associated refund procedures.

2. Shipping Charges

To maintain operational efficiency and ensure a high-quality delivery experience, a shipping fee may be applied under the following conditions:

• Standard Shipping Fee: A fee of ₹75 will be applied to:
  • Orders valued below ₹1200
  • Personal care orders valued below ₹299
• Free Shipping: Orders that meet or exceed ₹1200 in total value (or ₹299 for personal care items) will be eligible for free shipping.
• Discounts and Promotions: Shipping charges are calculated based on the final order value after the application of all discounts, promotional codes, or other adjustments.

Note: Shipping fee structures are subject to change. Please verify applicable charges at the time of checkout.

3. Shipping Fee Refunds

Shipping fees will be refunded in the following cases:

Scenario Shipping Fee Refunded Entire order is undelivered or lost Yes Entire order is cancelled by customer Yes Order is partially cancelled No Product(s) returned post-delivery No Account flagged under Fair Usage terms No

4. Fair Usage Policy

Our return and cancellation policies are designed to be customer-friendly. However, in order to prevent misuse of these services, we monitor account activity for unusually high rates of return or repeated order refusals.

Accounts identified as breaching our Fair Usage standards may:

• Be excluded from shipping and platform fee refunds
• Have their return/exchange privileges temporarily restricted
• Be subject to account review or limitation

This policy is enforced to maintain a balanced and fair service experience for all customers.

5. Delivery Timelines

• Orders are typically processed and dispatched within 1–3 business days.
• Standard delivery timelines range from 7 – 14 business days, depending on the delivery location.
• Tracking details are provided and can be accessed in the “My Orders” section on our website.

6. Delivery Coverage

• We ship orders across the globe.
• You may verify delivery availability for your PIN code using the “Check Delivery Options” tool on product pages.

7. Express Shipping

At present, express or expedited shipping services are not available. If such services are introduced in the future, eligible customers will be notified via our communication channels.

8. Damaged, Incomplete, or Tampered Shipments

If you receive an incomplete or tampered package, you must report the issue within 72 hours of delivery by contacting our customer support team.

To facilitate investigation, you may be required to provide:

• A written description of the issue
• Clear photographs of the package, including all sides
• Images of the product(s) received (if applicable)

Important Guidelines:

• Do not use the item(s) until the claim is resolved.
• Retain all original packaging for at least 4 days post-delivery.
• Failure to report the issue within 72 hours or to provide requested evidence may result in claim ineligibility.

9. Contact Us

If you have any questions or concerns regarding your shipment, please reach out to us at:

Email:     contact@indie-studio.com
Phone:   +91 7290023300
Website: www.indie-studio.com

We are available Mon –  Sat; 9:30 AM – 6:00 PM IST. Our team will be happy to assist you!